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Latest GP Next Generation Access news – roll out begins and accept your migration orders (Sep 2012)

The GP NGA Migration programme began in late July 2012 so far we have had 4878 GP NGA migration orders accepted and 1806 completed web forms returned, out of 6589 total sites eligible for NHS Connecting for Health (NHS CFH) funded N3 connections. In September we deployed the first GP NGA migration pilot site at Southdene Surgery, London who have received a N3-2-72Q and are now experiencing a significant increase in bandwidth; 20Mbps (upstream) and 40Mbps (downstream). N3SP and NHS Connecting for Health hosted a number of drop in calls in August and September for Migration Manager to raise questions and issues that they or their sites have had. Read more ....


N3 working hard to improve Customer Satisfaction (Sep 2012)

The N3SP Customer Satisfaction ‘Dissatisfaction Service Measure' (DSM) score for Wave 16 has increased from 7.7 per cent to 9.3 per cent. Whilst N3 has seen a general improvement throughout the survey lifecycle; this recent increase in the Dissatisfaction Service Measure is disappointing. The key areas of concern which are being addressed are; engineer's performance, Keeping Customer Informed (KCI) products and services, CRM portal, KCI faults and KCI order. The highlights for wave 16 are; network availability, internet gateway and account management. Read more ....


Where to get your N3 information from – N3 website, N3 CRM and N3 Service Portal (Sep 2012)

The N3 Customer Portals make it easier for our customers, to engage with us by providing access to all the resources and information that you need in a convenient, customised environment. Read more about the different facilities that the N3 website, CRM and Service Portal can offer and how you can access them. Read more ....


Take advantage of the N3 Local Gateway Service special offer (Sep 2012)

N3 are keen to talk to you about the possibility of replacing your GSM gateway with the N3 Local Gateway Service (LGS). N3 LGS is ideal for organisations and sites with an existing voice switch, such as an acute hospital with a large number of users. The N3 LGS connects to your existing switch replacing your GSM gateway trunks. It automatically routes calls free to other NHS N3 voice sites and provides low cost mobile and PSTN calls. We have two promotional contracts to offer you; a 2 year term for 30 LGS channels with a £26,000 pa call commitment or a 3 year 30 LGS channels with a £24,000 pa call commitment. Read more ....


Sign up for the next N3 User Forum – Wednesday 10 October, London (Sep 2012)

The next N3 User Forum will take place on Wednesday 10 October at BT Centre Auditorium. The sessions will include updates on: GP Next Generation Access, N3 replacement, N3 and PSN, N3 to the end of the contract, Non-NHS customers and future considerations, the future of CoINs, transforming the NHS - new products and the impact of London 2012 Olympic and Paralympic Games. Read more ....


N3 Enhanced Internet Gateway and the London 2012 Olympic and Paralympic Games (Sep 2012)

As we all reflect on the magnificent London 2012 Olympic and Paralympic Games N3SP would like to report how the N3 Enhanced Internet Gateway has performed over this exceptional period. The N3 Internet Gateway has clearly been busy. Most days it has been running at 4.5 to 4.9 Gbps of traffic and has peaked for short periods at the maximum 5.0 Gbps. However, we have not had the sustained demand at 5.0 Gbps that would have necessitated the N3SP mitigation plans. Read more ....


N3 WebEx shortlisted for the UK IT Industry Awards (Sep 2012)

N3SP and Camden and Islington NHS Foundation Trust are jointly shortlisted in the "IT project demonstrating most effective use of collaborative technology" category, highlighting how N3 WebEx was used by the Trust to deliver their e-learning projects. The project trained 1,900 staff in the latest RiO system upgrade via N3 WebEx, scheduling one-to-one web-training sessions instead of sending multi-disciplinary teams from 40 sites to the training centre. N3 WebEx has increased the productivity and efficiency of time-critical clinicians, providing flexible and recordable web-based training. Read more ....


GP Next Generation Access drop in call – Tuesday 11 September (Sep 2012)

N3SP and NHS Connecting for Health are hosting drop in calls to answer any issues or questions Migration Managers or their GP Practice Managers may have. The calls take place Tuesday 11 and Tuesday 18 September, 2pm - 3pm. Read more ....


GP Next Generation Access drop in call – Tuesday 4 September (Sep 2012)

N3SP and NHS Connecting for Health are hosting drop in calls to answer any issues or questions Migration Managers or their GP Practice Managers may have. The calls take place Tuesday 4, Tuesday 11 and Tuesday 18 September, 2pm - 3pm. Read more ....


Allied Health Professionals bulletin features N3 (Aug 2012)

Click here to read the article which provides an overview of how N3 services, N3 Mobile Health Worker and N3 WebEx, can support AHPs to deliver the best high quality care for patients. Read more ....


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