N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
N3 working with your feedback to continuously improve
Reliable and continuous customer service is essential to N3SP and we are in constant dialogue with our customers about the service they receive from us.
The customer satisfaction survey
Our customer satisfaction surveys give us all the detail on how we're doing.
To encourage full and frank feedback, N3SP's market research is undertaken in two waves each year by GfK-NOP, an independent industry leader. Each research wave interviews over 100 customers from our service user base over the phone or face to face in one of three types of survey:
- Event Driven Customer Survey Measure (EDCSM) for N3 Delivery and Incident Management
- Perception Surveys for all aspects of the N3 Service
- Face to Face interviews
Because the NHS is an evolving organisation with changing needs we constantly review the survey to keep it dynamic, whilst retaining core measures that we can compare wave upon wave.
Analysing and acting on feedback
One of our most important measures is that of customer dissatisfaction. Our surveys show that the drivers of customer satisfaction are often different to the drivers of dissatisfaction.
N3SP uses a Dissatisfaction Service Measure score with a target of 10 per cent or less. We can then carry out root cause analysis to find priority areas for service improvement using N3SP's Continuous Service Improvement Programme.
We're proud that the N3SP DSM score has improved dramatically since surveys began - in fact, from 84 per cent of customers dissatisfied in 2004 to the current score of 7.4 per cent (see image below).
Over the last five years our customer satisfaction has consistently improved (see image below). This is testament to the hard work of the N3 team and the importance placed on getting it right for the customer.