N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
N3 providing network resilience and service excellence
N3SP provides a fully integrated service delivered by an ISO/IEC 20000 accredited service organisation. ISO/IEC20000 is a globally recognized framework for IT Service Management processes and performance. It provides an integrated framework for delivering and managing IT services for customers, encouraging more customer-focused service provision. The standard defines and benchmarks service excellence. Click here to read the N3 ISO/IEC2000 case study.
But what does it mean for the N3 user?
It means N3SP's service delivery processes conform to best practices and we are performing them well. This globally recognised standard gives N3 users the confidence that N3SP is completely customer-focused.
It means that N3 users receive consistently high quality services delivered on a daily basis. For instance, we have a dedicated proactive monitoring team that looks after the N3 network twenty four hours a day. N3SP automatically test every site connection every 15 minutes. Any issues are often picked up before a customer notices and engineers are called into action to fix them.
It means that all N3 users are supported by the N3 helpdesk 0800 085 0503 to raise fault incidents and they can register for access to the N3 Service Portal. The N3 Service Portal makes monitoring your connections easy by providing you with service information including a speed test tool for all N3 connections of 40Mb/s or less, a network status dashboard, N3 faults tracking facility and ability to log and track complaints. The N3 Service Portal is a password protected online tool so you can log in wherever and whenever you have internet access.