N3 Customer Portals head to head: N3 CRM vs N3 Service Portal

The N3 Customer Portals make it easier for you, our N3 customers, to engage with us by providing access to all the resources that you need in a convenient, custom-tailored environment.

We have provided you with a Features Comparison Matrix so that you can clearly see the facilities that the CRM and Service Portal both offer. This information will ensure that you have access to right portal and information to do your job.

Feature	N3 CRM	N3 Service Portal
Access	User IDs are limited to three per Trust	Unlimited User IDs per Trust
Order an N3 Catalogue Service	Request, change, check delivery status of an N3 Catalogue Service
Reporting	Applications Customer detail Service Management Migration All Orders Delivery progress Complaints Hidden sites	N3 Network status dashboard Track N3 incident status Track N3 complaints
HSCR	URL directs users to log into N3 Service Portal	Access via N3 Service Portal
Additional features	Update customer and site contact details Update Organisation Data Service (ODS) codes	Speed test facility Access Voice Numbering scheme Access N3 discussion board Step-by-step tutorials N3 User Forum minutes and presentations Service information Sensitive information area

N3 Customer Portals Features Comparison Matrix

Click here to sign up to the N3 Service Portal and gain access to N3 service information, whenever and wherever you are

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