N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
Hosted Voice Services
The N3 Hosted Voice Service is aimed at the small to medium-sized user and removes the need for on-site voice switches and equipment, providing centrally managed IP telephony handsets and associated services. The key features of Hosted Voice Services include simple moves and changes, free on-net calls and reduced tariff fixed-to-mobile calls, which are also available with N3 Local Gateway Services.
Typically a site can have four phone handsets for each channel on the N3 network, but higher ratios are possible if the site has a low calling rate. The number of concurrent calls supported for each catalogue service ranges from 9 to 90 depending on the service used. A high level architecture diagram shows how the service is configured.
The N3 Voice Services H-UCS (Hosted Unified Communications System) platform has the option to use the integral directory facility which is enabled when a site is first commissioned. The directory can be viewed on the phone handset screen. Call management and directory functions can be administered or managed by a user or by a site or regional administrator with the Self Serve feature. This feature also enables administrators or users to manage their phone handsets and phone handset features securely online using a web browser without the need for an order to be placed with N3.
Additionally, N3 Hosted Voice Service provides an option to terminate local PSTN services for inbound and outbound calls as well as a national break-out/break-in PSTN gateway with competitive nationally-agreed call rates.
If required, non-geographic DDI (Direct Dialling In) numbers (eg: 05xxx, 0845, 0870) for incoming calls can be provided.
Business Continuity is important for all organisations and N3 Voice Services can offer different options. The basic service, Call Forwarding Un-registered (CFUR), is free to all N3 HVS customers. When an HVS site is first commissioned, it's important to make certain that this service has been enabled for each phone handset. If for any reason a phone handset becomes unregistered with the N3 HVS, calls are automatically forwarded to a specified direct dial number (PSTN) or mobile number.
HVS Small Sites Solution option enables GPs and other smaller sites with existing N3 data connections to gain the benefits of Hosted Voice Services. An additional IP Stream connection will be provided which will enable a maximum of 8 concurrent calls with up to 40 phone handsets.
Auto Attendant option allows an N3 Hosted Voice Service customer to route callers to a selected destination.
Single Number Reach (SNR) is a feature where an incoming call to a HVS handset will ring and may be answered at multiple locations.
There is a very attractive range of phone handsets to select from, including Cisco models: 7911G (Standard), 7942G (Enhanced), 7962G (Premium), 7936 (conference speaker phone) and 7920 & 7921 (wireless handsets).
If you already have a Cisco Call Manager then we can Lift and Shift your existing phone handsets to the N3 Hosted Voice Service saving you money by not having to buy new phone handsets.