N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
Order an N3 Service
If your N3 product or service is being funded by the Health and Social Care Information Centre, this is how you place an order:
- Through the N3 CRM - you will need to register to use the CRM, all instructions are on the CRM homepage
- Phone the N3 Helpdesk - 0800 085 0503 option 3
Once you've placed your order on the N3 CRM, you can get status updates, make changes, amend your contact details and view reports.
Top ups and re-grades
A ‘top-up' is when you'd like a larger bandwidth service that the NAA specifies. Please request this top up at the initial ordering stage, via quotation, on the N3 CRM. The top up element will need to be paid for by local funding. A top-up can only be requested at this first step of implementation and may not be able to be applied once a service or order is either ‘in delivery' or is ‘in service'.
An ‘re-grade' is when you'd like a smaller or larger connection for an existing, already installed or ‘in delivery' N3 service. Please request an upgrade on the N3 CRM. If there is a difference between the NAA provided service and the increased service requested, it is paid for from local funding.
The difference between top-ups and re-grades is that the former does not incur any additional costs, other than those to fund the difference in bandwidth from the NAA value to the required level, which will be paid by the local customer. A re-grade may incur some additional costs over and above that required to fund the additional bandwidth like cease and cancellation charges for the existing (or ‘in delivery') N3 service, which must also be paid for from local funds. The NAA monthly amount will continue to be available towards the monthly cost of the new service.
If you are a Self-Funding Customer, (meaning you are a private (non-NHS) company or self-funding NHS organisation) wishing to order a first or subsequent N3 connection here is how you place your order:
Step one - N3 Access Agreement and site details
Please submit an e-mail to firstname.lastname@example.org with Subject Header ‘N3 Access Agreement Request’. Your e-mail must include the full details of the company name and registered address. Please include your ODS code if known. We’ll then send you an N3 Access Agreement for you to sign and return.
Step two - Statement of compliance
Please read the Statement of Compliance details on the the Health and Social Care Information Centre website. You will need to complete the Information Governance Statement of Compliance process.
Step three - site details
When you have your access agreement and Authority to Proceed (ATP) from IGSoC, please complete the site form. (For this you will need your access agreement number (NAAxxxx) and ODS code). This form will enable N3 to build your site details into our CRM system allowing us to create your order when required.
Step four - pricing
N3SP have some set prices available below. Unfortunately we can't give set pricing for every service as costs can vary depending on the distance between your site and the infrastructure. Details of all the N3 products and services are available in the N3 Implementation Guide. You can request a quote for any of these connections by completing the Quote Request form.
|Install charge||Monthly rental||Total cost over 1 year term|
Step five - placing an order for an N3 service
Once step one and two are completed you will receive an Access Agreement number from N3SP and also an Authority to Proceed notification from the IG SOC team, you are then ready to place your N3 order. Please complete and submit this Order Form.
Once we receive your order, we'll be in touch to let you know when the lines and router will be installed. We can only make the N3 connection live once the Access Agreement and Statement of Compliance (steps one and two) have been completed.
More information about N3 is available in the N3 Story section or phone our N3 Helpdesk on 0800 085 0503 option 3 or email us at email@example.com.