N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
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Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
Manage a change to my CoIN
This page covers:
- How CoIN changes are categorised
- Which method is used to raise a Category 3 change request (SMAC)
- How to raise a CoIN Change
- How to generate a quote for a change (where applicable)
- When CoIN Change reviews are held and with whom
- Where to get further help / information
How CoIN changes are categorised
How a CoIN change is managed and processed by N3SP depends on the Change Category:
- Category 1 / Category 2 - These are ‘soft' configuration changes, for example IP Address or Managed Firewall change and are all locally funded. Category 1 changes are pre-authorised and don't require financial approval prior to implementation. Category 2 changes however, require a change quote and subsequent financial approval from the Trust prior to implementation.
- Category 3 - Known as Service ‘Shifts, Moves, Additions and Cessations', or simply SMACs; Category 3 changes usually involve a physical change to a service.
- Category 4 - Often referred to as ‘Complex Changes', these changes may require a dedicated team to conduct a technical and commercial impact assessment, e.g. major reconfiguration of CoIN Network Topology. Essentially anything that doesn't fall into Category 1-3 is a usually a Category 4 change; the degree of complexity will vary greatly.
Categories 2 and 3 have a target Service Level Agreement (SLA) of 20 working days to produce a quote which is measured from the date the change is validated. Category 4 changes have an SLA of 60 working days from validation to quote. Category 1 changes are normally implemented within a few days.
The link below lists the currently defined change types and the category they fall under.
Which method is used to raise a Category 3 change request (SMACs)
Manually Completed Change Request Form applies to:
- Wires Only CoINs
- Thin Wrap CoINs
- Managed Gateways
- Fully Managed CoINs in delivery
Plus the following change types to Fully Managed CoINs in BAU:
- Excess Charges
- Regrades (amendments to the device counts only)
Automated Change Request Form via CRM applies to:
- Fully Managed CoINs in BAU
- (With the exception of the change types mentioned above)
How to raise a CoIN Change
The Change Request Form used to raise a CoIN Change is dependent upon the Change Category:
- Category 1 / Category 2 (Soft Config) Change - This category has a specific Change Request Form that may be obtained from the email address below. Completed forms should be submitted to the same address.
- Category 3 (SMACs) Change - Manually Completed Change Request Form - This category has a specific Change Request Form that may be obtained from either the respective CoIN N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ). Completed forms should be submitted to the Project Manager or Helpdesk Manager.
- Category 3 (SMACs) Change - Automated Change Request Form via CRM - CRM is used to raise changes for Fully Managed CoINs in BAU with the exception of Excess Charges and Regrades (amendments to device counts)
- Category 4 (Complex) Change - Category 4 Complex Changes may be raised in two ways. The Category 3 Change Request Form has a ‘bespoke/complex' option for raising changes that aren't already defined as a standard ‘Type'. However it is recommended that complex changes are raised for initial discussion with either the N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ) so that appropriate guidance may be provided.
How to generate a quote for a change (Not required for Category 1 quote)
When CoIN Change reviews are held and with whom
It is imperative that information relating to change is kept as up to date as possible. Therefore N3SP and the Health and Social Care Information Centre have initiated ‘CoIN Change Reviews' and these will:
- Ensure that all change information is captured correctly within the ‘CoIN Template', e.g. new changes or changes in status such as ‘accepted', ‘rejected', ‘implemented' etc.
- Be arranged and driven by N3SP Business Managers and the Health and Social Care Information Centre Implementation Managers (other ‘interested parties' may be involved as required).
- Usually be held monthly, but this will depend on whether there are any changes to review.
Where to get further help / information
Queries or issues relating to the N3 CoIN Change Management Process should be raised with either your:
- N3SP Project Manager - If your CoIN is in delivery.
- N3SP Helpdesk Manager - If your CoIN has been delivered and is in BAU.
Or alternatively either your N3SP Business Manager or N3SP Account Manager.