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Manage a change to my CoIN

This page covers:

How CoIN changes are categorised

How a CoIN change is managed and processed by N3SP depends on the Change Category:

  • Category 1 / Category 2 - These are ‘soft' configuration changes, for example IP Address or Managed Firewall change and are all locally funded. Category 1 changes are pre-authorised and don't require financial approval prior to implementation. Category 2 changes however, require a change quote and subsequent financial approval from the Trust prior to implementation.
  • Category 3 - Known as Service ‘Shifts, Moves, Additions and Cessations', or simply SMACs; Category 3 changes usually involve a physical change to a service.
  • Category 4 - Often referred to as ‘Complex Changes', these changes may require a dedicated team to conduct a technical and commercial impact assessment, e.g. major reconfiguration of CoIN Network Topology. Essentially anything that doesn't fall into Category 1-3 is a usually a Category 4 change; the degree of complexity will vary greatly.

Categories 2 and 3 have a target Service Level Agreement (SLA) of 20 working days to produce a quote which is measured from the date the change is validated. Category 4 changes have an SLA of 60 working days from validation to quote. Category 1 changes are normally implemented within a few days.
The link below lists the currently defined change types and the category they fall under. 

Table of Changes

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Which method is used to raise a Category 3 change request (SMACs)

Manually Completed Change Request Form applies to:

  • Wires Only CoINs
  • Thin Wrap CoINs
  • Managed Gateways
  • Fully Managed CoINs in delivery

Plus the following change types to Fully Managed CoINs in BAU:

  • Excess Charges
  • Regrades (amendments to the device counts only)

Automated Change Request Form via CRM applies to:

  • Fully Managed CoINs in BAU
  • (With the exception of the change types mentioned above)

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How to raise a CoIN Change

The Change Request Form used to raise a CoIN Change is dependent upon the Change Category: 

  • Category 1 / Category 2 (Soft Config) Change - This category has a specific Change Request Form that may be obtained from the email address below. Completed forms should be submitted to the same address.
    n3.coin.changes@bt.com
  • Category 3 (SMACs) Change - Manually Completed Change Request Form - This category has a specific Change Request Form that may be obtained from either the respective CoIN N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ). Completed forms should be submitted to the Project Manager or Helpdesk Manager.
  • Category 3 (SMACs) Change - Automated Change Request Form via CRM - CRM is used to raise changes for Fully Managed CoINs in BAU with the exception of Excess Charges and Regrades (amendments to device counts)
  • Category 4 (Complex) Change - Category 4 Complex Changes may be raised in two ways. The Category 3 Change Request Form has a ‘bespoke/complex' option for raising changes that aren't already defined as a standard ‘Type'. However it is recommended that complex changes are raised for initial discussion with either the N3SP Project Manager (if CoIN is ‘In Delivery') or N3SP Helpdesk Manager (if in ‘Business As Usual' ) so that appropriate guidance may be provided.

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How to generate a quote for a change (Not required for Category 1 quote)

Flow diagram

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When CoIN Change reviews are held and with whom

It is imperative that information relating to change is kept as up to date as possible. Therefore N3SP and the Health and Social Care Information Centre have initiated ‘CoIN Change Reviews' and these will:

  • Ensure that all change information is captured correctly within the ‘CoIN Template', e.g. new changes or changes in status such as ‘accepted', ‘rejected', ‘implemented' etc.
  • Be arranged and driven by N3SP Business Managers and the Health and Social Care Information Centre Implementation Managers (other ‘interested parties' may be involved as required).
  • Usually be held monthly, but this will depend on whether there are any changes to review.

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Where to get further help / information

Queries or issues relating to the N3 CoIN Change Management Process should be raised with either your:

  • N3SP Project Manager - If your CoIN is in delivery.
  • N3SP Helpdesk Manager - If your CoIN has been delivered and is in BAU.

Or alternatively either your N3SP Business Manager or N3SP Account Manager.

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