N3 Cloud Services
Unified Communications is the integration of real-time communication services like WebEx and MeetMe.
N3 Mobile Health Worker offers key benefits to clinicians on the move by increasing their efficiency, which results in improved patient care.
Connect to N3 through IPstream & Business DSL – intended for GPs, small clinics & temporary sites. Connect up your main and branch sites with our VPN solutions.
N3's remote worker services for NHS users – connect to N3 wherever you are.
Private Circuit and Ethernet connectiions for larger NHS sites that run applications like Choose & Book, electronic prescriptions and PACs.
The new Healthcare Security Token enables AQPs and non-NHS organisations to access patient information and national NHS applications like Choose & Book and other services from anywhere.
The N3 PSN products enable customers to connect to N3 PSN. These products are based on non-resilient DSL and non-resilient Ethernet services.
Quick summary of N3 features, benefits and technology.
IP Address ranges used by the NHS; legacy, policy and user requests.
Physical security, securing patient data and responsibilities, plus security checklist.
nhs.uk domain, internal vs external DNS and record change requests.
Order an N3 service, fund my N3 connection, migrate my N3 connection, manage a change to a CoIN, Contact N3 and raise a complaint.
The N3 user guides will help get the best from your N3 products and services.
Frequently Asked Questions will give you answers to voice services, security, internet gateway, GP NGA and general queries.
Access N3 product and service brochures about voice services, video and web conferencing, Mobile Health Worker, On Demand Compute and VPN.
Register for the latest N3 events including the N3 User Forum.
Read the latest N3 case studies that demonstrate the cash releasing, innovation, productivity improving potential of N3 products and services that can improve clinician's efficiency and patient experience.
The N3 Event Replay site is regularly updated with videos and presentation material from our User Forum events.
New to N3?
Find out how N3 has helped enable 21st Century healthcare for the NHS and is an enabler for innovative IT solutions such as using video conferencing for a telestroke service.
Find out how N3 are delivering high quality services with service delivery processes conforming to best practices.
We are in constant dialogue with our customers about the service they receive from us. Find out how N3 analyse and act on customer feedback.
N3 are very proud of the many awards that we have won over the last few years. Find out what awards we have won that demonstrate the excellence of our network, our services and our commitment to the NHS.
N3 is enabling sustainable benefits for the NHS, by stimulating a change in the way people work, providing accessibility to national applications to enable local services and reduce wastage and using new technologies to enable collaborative working
The Senior Account Managers specifically manage all new business for our catalogue services. They are your first point of contact for any queries about N3 products and services.
|Simon Barron||London Region||
Phone: 01977 592670 / 07850 732150
|Dave Cooper||London Region||
Phone: 02077 785817 / 07885 302976
|Heather Cruickshank||South East Central, Essex Regions||
Phone: 02078 768354 / 07743 843932
|Phil Stewart||Midlands and East Regions||
Phone: 01442 208040 / 07802 760107
|Jeff Uncles||West Midlands Region||
Phone: 0121 230 2799 / 07740 817132
|Phil Lowe||South West Region||
Phone: 0121 230 2229 / 07711 683797
|Allan Elms||North West Region||
Phone: 01908 862452 / 07764 144269
|David Gibson||North East Region||
|Colin Harwood||N3 Helpdesk Manager||
Phone: Via the Helpdesk on 0800 085 0503 opt 3
The N3SP helpdesk is available as your first point of contact for any queries you have. Please phone the helpdesk to speak to someone who can assist before using any of the email addresses below.
0800 085 0503
- Option One: Reporting or Information on Existing Faults
- Option Two: Information on Provision/Migration of N3 Service, incl. engineering appointments
- Option Three: All other enquiries
- Option Four: Book an N3 Video Conferencing call and N3MeetMe and N3WebEx enquiries
- Option Five: Mobile Health Worker technical enquiry
N3SP operates a jeopardy management process for all faults, which will automatically initiate escalations at critical points in the fault management process.
However, if at any time you are not satisfied with the progress of a fault, you can initiate a formal escalation via the Service Desk 0800 085 0503 option 1.
N3SP operates a six level escalation process designed to overcome barriers that delay the swift resolution of a fault. You can continue to escalate faults via the Service Desk, but allow each level time to resolve the fault (see escalation timescales guide below).
For information only, your escalation will be dealt with by the following people or their nominated deputy.
Note: Major incidents are typically defined as 5 sites or more with Severity 1 faults.
|Level||Role||Escalation Timescales Guide|
|One||N3SP Service Desk Team|
|Two||N3SP Operations Manager||15 minutes for Major Incidents
45 minutes for Severity 1
|Three||N3SP Senior Operations Manager||15 minutes for Major Incidents
60 minutes for Severity 1
|Four||Head of Service||30 minutes for Major Incidents
120 minutes for Severity 1
|Five||Operations Director||At the discretion of Head of Service|
|Six||VP Customer Service Operations||At discretion of Operations Director|
If you'd like an update on an order you've placed or have a provision enquiry, please call us on 0800 085 0503 option 2. When calling please provide one of the following:
- Order request reference BT-N3-xxxxx
- Site Identification Number (SIN)
- CRM Order Reference N3BT1-xxxxxxx
- Location and Post Code
However, if you have a requirement to bring forward your N3 provision / migration date, this request should be escalated with NHS Connecting For Health and N3 leads at the Strategic Health Authority.
Our Help Desk Managers at option 3 will be able to assist you with any general enquiries you have about N3 products and services and placing orders.
N3SP Help Desk Managers
|North East||Lee Cross||Phone:0800 085 0503 opt 3
|North West||Geoff Bushell||Phone:0800 085 0503 opt 3
|London||Rob Johnson||Phone:0800 085 0503 opt 3
|Eastern||Lee Cross||Phone:0800 085 0503 opt 3
|West Midlands||Rob Jones||Phone:0800 085 0503 opt 3
|Southern||Debi Clarke||Phone:0800 085 0503 opt 3
N3SP Customer Experience Managers
Phone: 07802 940814
Phone: 07802 765447
|North West & West Midlands||Sharon Osborne||
Phone: 07753 560065
|North East||Tony Barry||
Phone: 07710 105100
Other N3SP Teams
The following list of email addresses are group N3SP mailboxes set up to help you receive a prompt response to specific enquiries. This will ensure emails aren't missed when individuals are out of the office.
Before you use these group email addresses, please contact the Help Desk on 0800 085 0503, who will refer you to a specific department.
|Group name||Description of use||Contact details|
|CRM Team||Published on the CRM system this group email address is for the CRM team, dealing with:
request changes to existing CRM user IDs, CRM suggestions, request site data changes including building new sites on the CRM queries relating to Access Agreements and Expressions of Interest.
|N3SP IP Addressing Team||Use this email address for requesting IP address ranges or for any IP addressing email@example.com|
|N3SP Change Control team||Use this email address if you have change requests, or have change firstname.lastname@example.org|
|N3SP Hot Issues Team||Use this email address If you have an N3 issue which has been logged as an escalation and you need to check its email@example.com|
Please contact N3SP by completing an N3 Customer Outage Notification.
To request an order onto the Hot Issues list for faster delivery, please contact NHS N3 Implementation Manager with these details:
- Site code
- Order number: BT-N3-
- SIN number (if known)
- Site address and postcode
- Required delivery date and reason for escalation
To raise a complaint with N3SP please complete and submit this Complaint Submission form.
Or you many send your complaint by recorded delivery to:N3 Complaints Team
Dumbarton TEL EXCH
Lanarkshire G82 1BA
Once we've received your complaint this is what happens:
- N3SP will contact you within 1 working day to confirm we have received and registered your complaint.
- The N3SP complaints team will agree a contact plan with you while the complaint is investigated.
- The N3SP complaints team will be in touch once a week until your complaint is resolved.
- A full response will be supplied to you addressing the issues, including details of the complaint investigation and answering all your questions and concerns.
- Once you are happy with the response, we will ask for your approval to close the complaint. If we don't hear from you within 5 working days of sending our response, we'll assume all is well and close the complaint.
For all enquiries email firstname.lastname@example.org.
Alternatively you can use the online contact us form for general enquiries.